With over fifteen years design and design strategy experience, Richard Arnott now works as an independent consultant through servicejunkie

My passion and purpose is to apply Service Design methods, tools and thinking to help your organisation explore opportunities to design, develop and deliver services that people really value.

Service Design offers organisations a collaborative way of doing this, with a focus on orienting services around the needs of the customer.

By offering methods which help you gain a deeper understanding of what your customer needs and how well your service meets their needs, Service Design helps you find new ways to close the gap between a customer’s expectations of your service and their actual customer experience.

Service Design will help your service provide great customer experiences that have a more positive impact on people’s daily lives and your bottom line.

source: Google images

servicejunkie will work with you to find better ways to align your knowledge, skills and resources to co-design services around what your customers value. We will help you uncover the customer insights that inform this activity and develop the best ideas, which bring your service propositions to life; just think of servicejunkie as part of your team during the design process.

We love talking to business people, so if you’re interested in understanding more about how Service Design can benefit your business  why not talk to us to see how we can help you?