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Hello and welcome to servicejunkie!

In my view, the only important thing about design is how it relates to people and this belief lies at the heart of everything I do as a designer.

My focus is to help you discover opportunities for making the service you provide more useful, usable and desirable to your customers.

I will guide you through the participatory tools, methods and approaches of Service Design to creatively engage your team through the phases of identifying, understanding and creating opportunities to serve your customers needs better.

A collaborative approach to service innovation ensures that all your available knowledge, skills and resources in and outside your organisation can be aligned to create new forms of value for your business and the customers that you serve.

If you’re interested in learning more, please contact me.